What is ‘Like New’ Condition?

What is ‘Like New’ Condition?

We’re reasonable and understand that a machine used a few times isn’t going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in ‘Like New’ condition, which we define as the following:

  • All Original Components Intact: You must return every original component of the machine, such as the original packaging, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CDs, scoops, etc. Basically, if it came in the box, send it back.

  • No Scratches, Dents or Stains: The machine and all components must be free of any surface marring.

  • Thoroughly Cleaned: The machine, all parts and components must be absolutely clean and free of any coffee grounds, water and/or milk residues.

If you have any questions regarding how our returns work, please do not hesitate to contact us — we are always happy to discuss this with you!

At Espresso Repair & Sales our goal is your complete satisfaction with our products and services. If for any reason you are not pleased with your purchase you can return it within 30-days (in like-new condition with all original accessories and packaging) for a full refund of the price paid for the item less shipping charges. Consumable food items such as coffee, biscotti, etc. are non-returnable.

Please note the following conditions must be met to obtain a refund:

  • Merchandise must be returned in the original manufacturer’s packaging.

  • Returned item(s) must include all original accessories, manuals, videos, warranty card, free gifts, etc.

  • Customer must first obtain a Return Authorization (RA) number from Espresso Zone or the package will not be accepted. Simply call us at 855-966-7468 or e-mail your request via our contact form.

  • Customer is responsible for return shipping charges; insurance and tracking are recommended.

If you wish to apply your credit to an exchange please let us know and we’ll provide Free Shipping for your new order. Otherwise, refunds will be issued using the original payment method only.


Monday9:00AM - 5:00PM
Tuesday9:00AM - 5:00PM
Wednesday9:00AM - 5:00PM
Thursday9:00AM - 5:00PM
Friday9:00AM - 5:00PM


keep in touch

Espresso Medic

1373 Pridemore Court,

Lexington, KY 40522

Phone. 859-433-1567

Email. Espressomedic@gmail.com